MANAGING CLIENT DOMAINS
If you look after websites for other people, their domains become your problem regardless of whose account they sit on. When one lapses, they call you.
Most agencies discover this the expensive way, and most have no systematic way of knowing what they are responsible for across a client base that grew one project at a time.
This guide covers how to take on a client without inheriting invisible liabilities, what to track across a portfolio, how to charge for it, and what to hand back when a relationship ends.
In this guide you will learn:
Practical responsibility versus contractual responsibility.
The inventory that converts an unknown into a written list.
Arguments for client ownership, and how to keep access anyway.
Why the spreadsheet stops being accurate in month four.
Framing oversight as a service rather than an overhead.
What to do, and what determines whose fault it was.
What to hand back, and why it protects you.
Demonstrating oversight rather than asserting it.
Chapter 1
Practical responsibility versus contractual responsibility.
This chapter is not written yet. Drop the prose into
guide-bodies/<body>.html and rebuild.
Chapter 2
The inventory that converts an unknown into a written list.
This chapter is not written yet. Drop the prose into
guide-bodies/<body>.html and rebuild.
Chapter 3
Arguments for client ownership, and how to keep access anyway.
This chapter is not written yet. Drop the prose into
guide-bodies/<body>.html and rebuild.
Chapter 4
Why the spreadsheet stops being accurate in month four.
This chapter is not written yet. Drop the prose into
guide-bodies/<body>.html and rebuild.
Chapter 5
Framing oversight as a service rather than an overhead.
This chapter is not written yet. Drop the prose into
guide-bodies/<body>.html and rebuild.
Chapter 6
What to do, and what determines whose fault it was.
This chapter is not written yet. Drop the prose into
guide-bodies/<body>.html and rebuild.
Chapter 7
What to hand back, and why it protects you.
This chapter is not written yet. Drop the prose into
guide-bodies/<body>.html and rebuild.
Chapter 8
Demonstrating oversight rather than asserting it.
This chapter is not written yet. Drop the prose into
guide-bodies/<body>.html and rebuild.
Check yours
Everything in this guide, checked on your domain in about ten seconds. Free, no account, every finding shown in full.